Trouble shooting
- error messages
General advice
relating to the
use of any brand
inkjet
cartridges.
Error message
appearing on
screen or
flashing lights
on the printer
After installing
your new
cartridge you
may get an error
message
appearing on
your PC (e.g.
cartridge is
incorrect) or a
warning light(s)
may flash on
your printer.
This means that
the printer does
not recognise
your cartridge.
Possible causes
It is likely
that something
is interfering
with the
information that
is being sent to
the cartridge by
the printer. A
bit of dirt or
dried ink may be
covering one of
the copper
contact points
on the back of
the cartridge or
the contacts
inside the
printer
cartridge
carriage - where
the information
transfer takes
place.
Cleaning
Instructions
We suggest the
following
preliminary
checks be made
before carrying
out the cleaning
and
reinitialising
procedure.
-
Check you have
the correct
cartridge for
your printer
-
Check that the
entire blue
cellophane
strip or
protective
plastic clip,
which ever
applies to
your cartridge
has been fully
removed from
the copper
circuitry at
the back of
the cartridge
and from the
print head.
-
Observe the
copper
circuitry at
the back of
the cartridge
to ensure that
it is not
obviously
damaged.
If this above
does not apply
then carry out
the cleaning and
reinitialising
procedure.
Please see the
cleaning
procedure guide.
See also
missing colours
and
lines or faint
areas
