The colours
are missing from the page or the
wrong colour is printing
Possible
causes
- The blue
cellophane strip or protective
plastic clip, (whichever applies
to your cartridge) has not been
fully removed from the copper
circuitry at the back of the
cartridge and from the print head.
- If one or
more colour is missing the
cartridge may be empty, a
particular colour chamber has used
all its ink and needs to be
replaced.
- Colour mode
is not selected in software
application or printer driver.
Select colour mode instead of
greyscale or monochrome mode in
software application or printer
driver.
- The correct
printer driver is not selected in
software application. Select the
correct printer driver.
- The
cartridge has been exposed to
extreme temperatures.
- Dried ink
particles, dirt or debris may be
covering the nozzles. The
cartridge needs to be cleaned (see
cleaning procedure guide).
- The
protective clip/tape has slightly
moved during shipment or has been
reapplied by users after removing
it, providing a path for the inks
to mix.
The colour
cartridge has three separate
chambers, one for each of its three
ink colours (cyan, yellow, and
magenta). The colours can become
mixed when ink from one chamber
finds its way into another chamber
via the printhead.
The output may
improve with use if colour mixing
occurs only in the print head
portion of the cartridge and does
not contaminate the ink in the
sponges, the print quality may
return to normal as the printer is
used. It is recommended to print
cyan, magenta and yellow blocks on a
full A4 page to test for possible
cross contamination of inks.
Cleaning
instructions
You may need
to consult your operation manual for
the specific cleaning process for
your printer. This process might
need to be repeated a few times.
If this does
not resolve the problem, perform the
manual cleaning procedure. Ensure
you have the following before
starting the procedure:
- Cotton buds
or clean lint free cloth
- Distilled
or filtered water (avoid tap
water)
- Absorbent
paper kitchen towels
If this above
does not apply then carry out the
cleaning and reinitialising
procedure. Please see the cleaning
cleaning procedure guide.
See also
error messages and
lines or faint areas
