Trouble shooting - error messages
General advice relating to the use
of any brand inkjet cartridges.
Error message appearing on screen
or flashing lights on the printer
After installing your new
cartridge you may get an error message appearing on your
PC (e.g. cartridge is incorrect) or a warning light(s)
may flash on your printer. This means that the printer
does not recognise your cartridge.
Possible causes
It is likely that something is
interfering with the information that is being sent to
the cartridge by the printer. A bit of dirt or dried ink
may be covering one of the copper contact points on the
back of the cartridge or the contacts inside the printer
cartridge carriage - where the information transfer
takes place.
Cleaning Instructions
We suggest the following
preliminary checks be made before carrying out the
cleaning and reinitialising procedure.
- Check you have the correct
cartridge for your printer
- Check that the entire blue
cellophane strip or protective plastic clip, which
ever applies to your cartridge has been fully removed
from the copper circuitry at the back of the cartridge
and from the print head.
- Observe the copper circuitry at
the back of the cartridge to ensure that it is not
obviously damaged.
If this above does not apply then
carry out the cleaning and reinitialising procedure.
Please see the
cleaning procedure guide.
See also
missing
colours and
lines or
faint areas
